Privacy policy
Last updated: December 11, 2025
PharmParts operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PharmParts is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites.
- Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect or investigate possible fraudulent or malicious activity, protect public safety, and secure our services.
- Communicating with You. We use your personal information to provide you with customer support and maintain our business relationship with you.
- Legal Reasons. We use your personal information to comply with applicable law, respond to legal requests, participate in discovery or litigation, and enforce our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors, and other third parties who perform services on our behalf.
- With business and marketing partners to provide marketing services and advertising. You may have the right to opt out of certain sharing here.
- When you direct or consent to disclosure, including through social media integrations.
- With our affiliates or within our corporate group.
- In connection with a business transaction, to comply with legal obligations, or to enforce our terms.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the platform. To learn more, review the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
Third Party Websites and Links
The Services may link to websites operated by third parties. We are not responsible for their privacy or security practices. Review their privacy policies before sharing any information.
Children’s Data
The Services are not intended for children, and we do not knowingly collect information from minors. Parents or guardians may contact us to request deletion of such information.
Security and Retention of Your Information
No security system is perfect. We cannot guarantee complete security. Retention periods vary based on legal and operational needs.
Your Rights and Choices
Depending on your location, you may have rights including:
- Right to Access / Know
- Right to Delete
- Right to Correct
- Right of Portability
- Right to Opt out of Sale or Sharing — exercisable here
- Managing Communication Preferences
If you reside in the UK or EEA, you may also have:
- Objection to Processing and Restriction of Processing
- Withdrawal of Consent
You may exercise your rights via the Services or by contacting us. Verification may be required.
Complaints
You may contact us with complaints or escalate to your local data protection authority. A list of EEA authorities is available here.
International Transfers
Your personal information may be transferred outside your country. For EEA/UK transfers, we rely on Standard Contractual Clauses or equivalent mechanisms.
SMS Communications
If you provide your phone number, you consent to receiving text messages. Reply STOP to opt out of marketing messages.
Affiliates
We may share information with affiliated entities including Federal Equipment Company and Techceuticals, LLC.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted with an updated “Last updated” date.
Contact
For questions about this Privacy Policy or to exercise your rights, email sales@pharmparts.com or contact us at 8200 Bessemer Avenue, Cleveland, OH 44127, US.